After Warranty Support- Annual Service Level Agreement
Like any other technical system maintenance service is required for the
installed software, but the maintenance method and technology is different
from other technical system. The development of the software is being
done and the purpose full customization of the package is carried out
in the our development center. Functionality of the software varies
from institution to institution. Even minor modifications need proper
documentation and records to ensure support in the future.
Basically the maintenance takes place at the developer end and needs the
maintenance of its Technical design, drawings, coding(source code), all
modification/updates pertaining to individual educational institutions
in hard/soft copies, Soft copies need regular and multiple back up
since hard wares are likely to fail at any moment. Technical team
who knows the functionality of your institutions software and well
versed with its coding. Record of the users and their capability
is also need to be maintained, while contacting the user those need
to be kept in mind. In order to modify and to maintain the software
we need to maintain the developing and maintenance team.
Hence we shall get into a service level contract in order
to ensure smooth support for the installed software for the
years to come.